When using the saas application, one does not have to maintain and install a software since it works as a service delivery model that uses the internet. If you are looking to implement the program, there are several things that you need to consider. Some of the things that you need to consider are briefly highlighted below.
Ensure that you understand what the business requirements are before you start to design the application. In order to get best results, it is important to ensure that you are able to set the goals as well as the characteristics of the system early enough. It is important to ensure that you know how the application will be run, get to know who the users of the system will be as well as how the application will respond to various issues.
The team that you are going to assign to take on the task should also be familiar with the technology as well as dealing with the application. Ideally the team should be able to understand saas in a deeper level and they should have expertise in multiple technologies. Most importantly, the team should be familiar with the best practices that are followed in the industry so that you do not follow any problems.
After setting up the system, it is important to ensure that you also plan for disaster recovery of the application when it is ready to be used on the Saas platform. Having disaster recovery helps you ensure that you have some form of continuity with the system. The most important question to answer when designing a disaster recovery system is how soon can you be able to bring back the application within a limited time frame.
Ensure that you also have a monitoring solution since it will ensure that you have timely intervention. With the monitoring system, it becomes easy for you to be able to avoid disasters as well. Various parameters that need to be monitored include event logs, memory usage as well as the various application of the components.
When you have the application up and running, you need to ensure that you have a customer support call center. With a support centre, it is important that you have a ticketing system. The ticketing system should be email enabled so that it is able to send an email to the relevant members who can be able to provide assistance.
Take time to ensure that you have a service level agreement in place when you are implementing the model. The service level agreement should clearly define things like the turnaround time as well as the response time. Application availability is something else that needs to be clearly defined when you are using the system. The availability of the application is something else that needs to be clearly defined when dealing with the system.